LUX NOVA IMMIGRATION handles complaints regarding its services, including how they are received, recorded, investigated, and resolved.
At LUX NOVA IMMIGRATION, we are committed to delivering the highest standards of service and client care. If you feel that we have not met these standards, we encourage you to bring this to your attention. We value your feedback as it helps us address issues and continuously improve the quality of our services.
Informal Resolution
We aim to resolve concerns promptly and informally where possible. If you are dissatisfied with any aspect of our service, we recommend you first raise the matter with your adviser to see if it can be resolved quickly and informally.
Formal Complaint
If you have already discussed your concerns with your adviser, or prefer not to do so, you may wish to submit a formal complaint. Complaints can be made either verbally or in writing.